Shipping policy

Shipping Policy

Thank you for shopping with Luckie Foo. We carefully prepare and pack each order before shipment.

Please review the following shipping information before placing your order.

1. Order Processing

Orders are usually dispatched within 1–2 business days after your order is placed.

We carefully prepare and pack each order before shipment. Once your order has been prepared for dispatch and a shipping label has been created, you will receive shipping or tracking information where available.

Please note that estimated delivery times do not include order processing time.

2. Complimentary Gifts

From time to time, I love adding a little surprise to your parcel as a personal thank-you from Luckie Foo.

These complimentary gifts are chosen completely at random and may be a small handmade creation, an accessory, a clearance piece or, occasionally, something of a little higher value. The type, value and number of gifts may vary from order to order and cannot be selected or requested.

Complimentary gifts are not a purchased part of your order and are never guaranteed. Differences in the type, quantity or value of gifts included in different orders are therefore not considered missing items or order issues and are not grounds for a return, exchange or refund.

They are simply a little something I choose to include from time to time, with no expectation attached. I hope you’ll receive them in the spirit they are given — as an unexpected little moment of joy and a small thank-you for supporting Luckie Foo. ♡

3. Shipping Address

Please make sure your name, delivery address, postcode and other shipping information are complete and correct before placing your order.

If you notice an error, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Luckie Foo is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer. If a parcel is returned to us for this reason, additional shipping charges may apply if you request redelivery.

4. Shipping Within Australia

All domestic orders within Australia are currently shipped via Australia Post (AusPost).

Tracking information will be provided once your order has been prepared and dispatched.

Delivery times provided by Australia Post are estimates and may be affected by postal delays, public holidays, severe weather or other circumstances outside our reasonable control.

5. International Shipping

Luckie Foo ships internationally to available destinations shown at checkout.

International delivery times vary depending on the destination, postal service and customs processing.

Tracking information will be provided where available.

International parcels may take longer than the estimated delivery time due to customs inspections, local postal processing, public holidays, severe weather or other circumstances outside our reasonable control.

6. Customs, Duties & Taxes

International orders may be subject to customs procedures, import duties, VAT, taxes, handling charges or other fees imposed by the destination country.

Where applicable taxes or duties have already been collected at checkout, they will be handled according to the information provided with your order.

Where these charges have not been collected at checkout, any applicable import duties, taxes, customs charges or handling fees are generally the responsibility of the recipient.

Luckie Foo does not control customs decisions, charges or processing times imposed by authorities in the destination country.

Customers are responsible for ensuring that the products they purchase can legally be imported into their destination country.

Refusal to Pay Import Duties or Taxes

If a customer is aware that import duties, VAT, taxes, customs charges or other import-related fees are payable, or is contacted by their local customs authority, postal service or delivery provider requesting payment, the customer is responsible for completing the required payment and customs procedures.

If the customer refuses or fails to pay the required charges and the parcel is consequently refused, unclaimed or returned to Luckie Foo, this will not be treated as an error by Luckie Foo or as a reason for a full refund.

If the returned parcel is received back by Luckie Foo in its original and acceptable condition, the customer may choose to have the order shipped again. The customer will be responsible for the full cost of the new shipment and any applicable charges required for redelivery.

If the customer instead decides that they no longer want the order, any refund will be considered only after the parcel has been safely returned to Luckie Foo and inspected.

Where permitted by law, any approved refund in these circumstances may be reduced by the actual original outbound shipping cost and reasonable, non-recoverable costs directly associated with the shipment or return. Therefore, a full refund should not be expected where a parcel has been returned because the recipient refused or failed to complete required import payment or customs procedures.

No refund will be processed while the parcel remains in transit, with customs, with the delivery provider, or before it has been safely returned to Luckie Foo.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded under applicable consumer law.

7. Customs & Delivery Delays

Once a parcel has been handed to the postal or delivery provider, delivery may be affected by circumstances outside our reasonable control, including customs inspections, customs clearance, postal delays, local delivery disruptions, severe weather or other unexpected events.

A delayed parcel is not automatically considered lost.

If tracking shows an unusual or extended delay, please contact us. We will assist with available tracking information or make an enquiry with the delivery provider where appropriate.

8. Unclaimed, Refused or Returned Parcels

Customers are responsible for monitoring their tracking information and collecting or accepting their parcel where required.

If a parcel is returned to Luckie Foo because it was:

unclaimed or not collected;
refused by the recipient;
returned because of an incorrect or incomplete address provided by the customer; or
returned because the recipient did not complete required local customs or delivery procedures,

we will contact you after the parcel has been returned to us.

If you request the order to be sent again, the customer will be responsible for the additional shipping cost.

Where the return was caused by the customer's failure or refusal to complete required delivery or customs procedures, any refund request will be handled in accordance with Section 6 above.

This does not affect any rights or remedies that cannot lawfully be excluded under applicable consumer law.

9. Lost Parcels

If you believe your parcel may be lost, please contact us so that we can review the tracking information and, where appropriate, make an enquiry with the postal or delivery provider.

A parcel will not be treated as lost solely because it has passed the estimated delivery date. Where applicable, we may need to wait for the carrier's investigation or confirmation that the parcel has been lost.