Returns & Refunds Policy

At Luckie Foo, many of our pieces are individually made, carefully selected and one-of-a-kind. Please review all product photographs, descriptions, measurements and material information carefully before placing your order.

1. Change of Mind — 6-Hour Cancellation Period

If you change your mind after placing an order, please contact us within 6 hours of placing your order.

Within this 6-hour period, you may request to cancel your order or, where possible, make a change before it is prepared for shipment.

We usually begin preparing, packing and creating shipping documentation shortly after an order is placed. For this reason, after 6 hours we do not accept cancellations, returns, exchanges or refunds for change of mind.

This includes deciding you no longer want the item, preferring another item, or changing your mind about the colour, size, style, design or disclosed natural characteristics of the product.

2. One-of-a-Kind Products

Many Luckie Foo products are one-of-a-kind, with only one of each individual piece available.

Our one-of-a-kind pieces are individually photographed, and the photographs show the actual item being offered for sale unless otherwise stated.

Please review all photographs, measurements and descriptions carefully. By completing your purchase, you acknowledge that you have reviewed and accepted the appearance and disclosed characteristics of the item shown.

3. Natural Stones & Natural Characteristics

Luckie Foo uses natural materials including jade, agate, crystals, tourmaline and other natural stones.

Natural stones are not manufactured glass or perfectly uniform synthetic materials. Natural variations in colour, pattern, translucency, texture and shape, as well as inclusions, mineral lines, internal textures and small natural imperfections, are normal characteristics of natural stone.

Where these characteristics are inherent to the material and/or visible or disclosed in the product listing, they are not by themselves considered defects.

Each one-of-a-kind piece is individually photographed. By purchasing, you acknowledge and accept the natural characteristics and imperfections of the actual piece as shown or described in its listing.

4. Handmade, Handwoven & Naturally Dyed Products

Handmade, hand-spun, handwoven, plant-dyed and naturally dyed materials naturally vary in colour, texture, weave, pattern and finish.

Hand-spun and handwoven cotton may contain slubs, fibres, small seed or plant fragments and variations in yarn thickness or weave. Plant-dyed fabrics may also vary in tone and gradually change with use, washing, sunlight and age.

These are natural characteristics of the materials and making processes and, where inherent to the material and/or disclosed in the listing, are not by themselves considered defects.

5. Product Photographs & Colours

We make every reasonable effort to photograph and describe our products accurately.

For one-of-a-kind products, the listing photographs show the actual item being sold unless otherwise stated.

Please note that colours may appear slightly different depending on lighting, photography and individual screen settings.

6. Worn or Used Items

For hygiene reasons and to preserve the original condition of our jewellery and personal accessories, worn or used items cannot be returned or exchanged for change of mind.

This does not limit any rights you may have under applicable consumer law.

7. Incorrect, Faulty or Delivery-Damaged Items

If Luckie Foo has sent you the wrong item, or if your item arrives with a genuine fault or has been damaged during delivery, please contact us as soon as reasonably possible.

Please keep the item and, for delivery damage, all original parcel packaging.

To help us assess the issue, we may request:

your order number;
clear photographs of the item and issue;
photographs of the parcel, packaging and shipping label where relevant; and
a clear video showing the item, including the front, back, damaged area and relevant details from multiple angles, where reasonably possible.

All photographs, videos and other evidence submitted must be genuine and accurately represent the item received.

AI-generated, digitally fabricated, deliberately manipulated or otherwise falsified photographs, videos or documents must not be submitted as evidence.

If we have reasonable grounds to believe that evidence has been artificially generated, materially altered or falsified, we may request original or additional evidence before processing the claim.

A claim based on evidence that is established to have been deliberately falsified or fraudulently created may be rejected.

Where Luckie Foo has sent the wrong item, we will arrange an appropriate solution and cover reasonable return shipping costs where a return is required.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

8. Natural Characteristics Are Not Faults

Natural variations or imperfections that were clearly visible in the product photographs, disclosed in the product description, or are inherent characteristics of the disclosed natural material are not, by themselves, considered faults.

Please carefully review the actual product photographs and description before purchasing.

9. Return Authorisation

Please contact Luckie Foo before returning any item. Do not send an item back without first contacting us and receiving return instructions.

Unauthorised or change-of-mind returns sent to us without prior contact and approval will not be accepted. Where permitted by law, we may refuse delivery of an unauthorised return and the parcel may be returned to the sender.

Any additional postage or delivery costs resulting from an unauthorised change-of-mind return will be the responsibility of the sender.

This does not affect any return or remedy that must be provided under applicable consumer law.

10. Return Shipping & Refunds

Where a return is required because Luckie Foo sent the wrong item or because a product fails to meet an applicable consumer guarantee, reasonable return shipping costs will be handled in accordance with applicable law.

Where a refund is approved, it will generally be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Our 6-hour cancellation period and no-change-of-mind policy apply only to change-of-mind purchases and do not exclude or limit rights that cannot lawfully be excluded under the Australian Consumer Law.